- FORCE MAJEURE.
A. No party will be liable for nonperformance of any of its obligations under the agreement if its nonperformance was due to a Force Majeure Event as defined in paragraph (B) of this Article, on condition that such party complies with the conditions in paragraph (C) of this Article.
B. A Force Majeure Event shall mean any act of God; war; riot; civil strife; act of terrorism, domestic or foreign; embargo; governmental rule, regulation or decree; flood, fire, hurricane, tornado, or other casualty; earthquake; strike, lockout, or other labor disturbance; the unavailability of labor or materials to the extent beyond the control of the party affected; pandemic; quarantine; or any other events or circumstances not within the reasonable control of the party affected, whether similar or dissimilar to any of the foregoing.
C. Upon occurrence of a Force Majeure Event, the non-performing party shall promptly notify the other party that a Force Majeure Event has occurred, its anticipated effect on performance, including its expected duration. The non-performing party shall furnish the other party with periodic reports regarding the progress of the Force Majeure Event. The non-performing party shall use reasonable diligence to minimize damages and to resume performance.
- CANCELLATION AND RESCHEDULING POLICY. Please be advised that you can cancel your copywriting service up to 24 hours before the scheduled service via email will be processed without a penalty.
Cancellations made 24 hours or less before the scheduled service will be subject to a charge of $50. This includes appointments where service provider is unable to access the property, is turned away, or the client is unavailable.
As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago. From this confirmation email, you have the option of the following without a charge:
- Confirm your appointment from the link provided in the email;
- Reschedule/change/modify your appointment from your online account;
- Cancel your appointment from your online account;
- Respond back by email with any changes or issues;
- Call our office number which is provided in the email for customer service;
If you are late for your scheduled session, it will shorten your time and service provider is not obligated to make up the time.
If you are a “no-show”, service provider will not refund your money and you will be charged 100% of the service amount.
Refund policy templates
- No refunds
Services rendered including content strategy calls and copywriting, are not refundable. All projects require a non-refundable retainer to begin and the balance is due once the project is complete or in accordance to secure shopping cart terms and contract. Should a client choose not to complete a project, the deposit is kept for work invested in research, client contact, and any other service provided during the time Parties worked together.
- Refund on digital product
Due to the nature of digital products, refunds will not be issued once an order has been placed and product has been downloaded. If you are unable to download the digital product please contact Kiara from Isabel and Co at firstname.lastname@example.org within 24 hours for assistance.
If you change your mind and have not downloaded the product a refund can be issued upon request within 2 days.
Downloads are closely monitored to ensure you are able to successfully access purchased digital products.
We recommend contacting us if you have any questions before you purchase.
- Refund on coaching and/or consulting
There are absolutely no refunds on coaching and consulting once the services are rendered. We cannot guarantee results in a coaching or consulting relationship, because results depend on your openness to being coached and your willingness to do the work.
If you are not completely satisfied with your investment and are on a payment plan, you may request we stop collecting on future payments.
If you made a payment in full, and are unsatisfied, you may request a refund for any coaching or consulting sessions NOT rendered.
- General refund
If you purchase a paid training, mini course, PDFs, or other downloadables and are unhappy, we will gladly refund your money, no questions asked.
You have 3 days to notify Isabel and Co at email@example.com Your money will be refunded in the manner you paid. After 3 days, there are no refunds.